Client Services Manager
Summit Veterinary Referral Center
Position Summary
At Summit Veterinary Referral Center (SVRC) we are a collective team of specialists with an uncompromising passion for helping animals lead happy and productive lives. The Client Services Manager supports this vision by supervising a team of Administrative, Reception and Referral experts and providing client services leadership in the operation of an animal specialty and emergency hospital whose success is primarily derived by exceptional service.
Success in this position requires a passionate and motivated person who can develop a team and empower them to deliver consistently high levels of services in a 24/7 environment.
Working under the supervision of the Hospital Manager, the Client Services Manager must be able to effectively and proactively manage, delegate or perform the following management duties that include but are not limited to:
Responsibilities -Management
Responsibilities – Human Resources
Responsibilities -Operations
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Computer Skills: To perform this job successfully, a Client Services Manager should have good knowledge of Microsoft Office products such as word processing and spreadsheet software. It will also be necessary to become proficient in the use of the practice management software (VIA), scheduling and time keeping software and to perform clerical work with speed and accuracy.
Communication Skills: Must possess excellent written and oral communication skills, exhibit leadership and organizational confidence, and the ability to present material to large and small groups. Maintain a harmonious, constructive and respectful relationship with those contacted in the course of work of all skill levels.
Education: Associates Degree required. Bachelor’s degree preferred. Licensed Veterinarian Technician certification may be accepted in lieu of other educational requirements.
Experience: Minimum two (2) years management experience in a client-facing role. Experience in veterinary field with specialty/emergency practice a plus. Personal Characteristics, skills and abilities:
Physical Requirements:
At Summit, we believe that our employees are our most valuable asset, and investing in them is the best way to reach our goals and accomplish our mission.
INTENT AND FUNCTION OF JOB DESCRIPTIONS Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In all instances, functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. |
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