Above and Beyond Pet Care Hospital located in Lubbock, TX is looking for a Hospital Manager to join our practice!
Above and Beyond Pet Care Hospital is a full service small animal veterinary practice. We’ve been serving the Lubbock community for over 11 years and are an AAHA-Accredited practice. We were founded on the basis that every patient is treated as our own – like one of our family members! We strive to deliver the highest quality of veterinary medicine to our patients and provide as much client education as possible to owners. We also serve our community by providing veterinary services for a local wildlife rehabilitation center. www.aboveandbeyondpets.com
Lubbock has a lot to offer! Texas Tech University is located here, along with Lubbock Christian University and South Plains College. Buffalo Springs Lake is located nearby, and Palo Duro Canyon is approximately 2 hours north and provides a wonderful location for hiking, mountain biking, and camping. We have a variety of restaurants, two malls, and great schools!
About our Hospital:
New building that opened in June 2011
Idexx in-house lab equipment
Digital x-ray machine and free standing ultrasound
Underwater treadmill for patient rehab
Indoor pool for patient recreation and rehab use
2 surgical suites, 5 hospital wards, 5 exam rooms, and large treatment area
Separate isolation area for sick patients
The Hospital Manager is a leader and an integral member of the veterinary hospital management team. The Hospital Manager partners with the Managing Veterinarian to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Job Duties and Responsibilities
Leadership and Planning
Acts as a champion for change and identifies, documents, shares, and promotes best practices.
Participates in the planning and budget maintenance process.
Establishes goals for the practice and staff.
Creates the hospital schedule and manages labor costs to budget.
Oversees employee benefits program and hospital insurance plans.
Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance.
Performs quality checks and reviews of client files.
Monitors computer systems and works with HelpDesk to resolve technical systems/equipment issues.
Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
Implements performance-based incentive and rewards and recognition programs.
Manages staff, including grooming and boarding staff if applicable.
Tracks and maintains current licensure for all DVMs.
Demonstrates and reinforces the highest level of client service
Resolves client issues and escalations, and oversees client follow-up communication.
Drives client visits through strategic client communication and local marketing efforts (i.e. Community).
Ensures payroll is accurately completed and submitted for all hospital staff.
Manages accounts receivable and cash on hand, including performing invoice audit reviews.
Manages hospital inventory and controls facility and administrative costs.
Performs other duties essential to the performance of the hospital as assigned.
Bachelor’s degree in business or related degree is preferred.
3-5 years of experience in a manager role, including customer service experience.
Experience in a hospital setting in positions of increased responsibility is a plus.
Knowledge and/or experience in the following areas:
Multi-functional operations including budget and labor management.
Manage time and tasks appropriately and remain flexible with assigned duties.
Supervisory and leadership experience.
Reporting and data analysis.
Problem solving and resolution management skills.
Oral and written communication skills.
Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
Interpersonal skills with staff and clients, and works well in a team environment.
Customer service strategies and effective marketing techniques.
HR policies and protocol development.
Staff management including: coaching, developing, and motivating staff
Conduct performance appraisals.
Delegate responsibility and achieve results with hospital team members.
Make decisions confidently and effectively.
Model a professional and courteous manner with staff and clients.
National Veterinary Associates (NVA™) is the largest private owner of freestanding veterinary hospitals in the United States. NVA owns over 385 companion animal veterinary hospitals and boarding facilities in 41 states, Canada, Australia and New Zealand. We have over 5,500 veterinary professionals that improve the well-being of patients by providing progressive and compassionate care.
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College of Veterinary Medicine
W-203 Veterinary Medicine Building
Columbia, MO 65211
Phone: (573) 882-3554