An associate degree in a computer-related field and 5-years of hands-on experience in both a technical support and networking role are required. Additional skills and qualifications include:

• Strong analytical skills with the ability to think through a problem logically and out-of-the-box
• Ability to prioritize and shift focus often throughout the day
• Exceptional customer service skills with the ability to communicate and interact with a variety of users, including staff and volunteer leadership
• Excellent interpersonal skills, with a focus on rapport-building, listening and problem-solving
• Experience with help desk ticketing system
• Remotely troubleshoot problems over the phone or with remote software
• Documentation/change management skills to assist in document problem resolutions
• High-level of experience with Microsoft Windows 10 Desktop Operating Systems; and Microsoft Windows Server operating systems, including Active Directory, DHCP, DNS and RDP roles and services
• Understand IT Security concepts with an emphasize on Windows fire security and permissions; and PCI requirements related to IT procedures and processes
• Experience with business productivity applications, such as Microsoft Office and Office 365
• Network management experience with routers, switches, firewalls and wireless technologies, including a strong understanding of Virtual Private Network (VPN) protocols
• Experience with: Backup Exec or Acronis; Network vendors, such as Cisco, Palo Alto, etc.; and Symantec anti-virus, preferred
• Ability to support integrated A/V systems for virtual meetings, such as Polycom, GoTo and Zoom
• Must be able to work after-hours and occasional weekends for maintenance/patching; travel on behalf of the Association, as required; and lift and transport computer hardware for installation/maintenance purposes, as needed

The AVMA offers excellent benefits and a supportive work environment. Deadline for applications is 7/28/2020. Submit cover letter, resume and salary requirements to apply@avma.org.

About the AVMA:

Located in Schaumburg, Illinois, with an office in Washington, D.C., the AVMA is structured to work for its members and acts as a collective voice for its membership and for the veterinary profession. The AVMA provides many benefits to its members, including information resources; state and federal advocacy; opportunities to address issues affecting policies that govern the profession and practice of veterinary medicine; continuing education opportunities; quality publications; and discounts on personal and professional products, programs and services. The work of the AVMA is carried out by a dedicated staff of over 160. The organization is governed by an 18-member Board of Directors and has a $40M+ annual operating budget. For more information, please visit www.avma.org.

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