The Canine Annex for Recovery and Enrichment rehabilitates animals admitted through NYPD and the ASPCA’s Humane Law Enforcement (HLE) and Community Engagement (CE) programs and prepares them for adoption or return to owner.
The Medical Supervisor, CARE will oversee the medical care of animals housed at the Canine Annex for Recovery and Enrichment (individual and population/shelter medicine), by providing high-quality, practical veterinary care to a wide range of cruelty, neglect, and at-risk animals while ensuring appropriate case flow. This position will supervise multiple staff members and provide a management presence on the floor to ensure efficient and effective patient flow. The Medical Supervisor will hold the entire team accountable to acting with urgency, coordinating with departments, and practicing Fear Free values.
This position affords a wonderful opportunity for a veterinarian to drive forward the care and rehabilitation of animals who are victims of cruelty and neglect. CARE is comprised of medical, behavior and direct care teams working together to recover, enrich, treat, and support a wide range of cases.
Responsibilities will include, but are not limited to:
People Management/Managing Patient Flow (20%):
Oversees the daily medical care and case flow of the animals housed in CARE.
Leads the Daily CARE rounds meeting.
Leads monthly CARE LVT meeting.
Develop, disseminate and keep current the CARE Standard Operating Procedures (SOPs) and ensure their implementation. Facility-specific SOP’s are developed in conjunction with ARC, AAH, Adoption Center, BST to ensure best medical, sheltering and behavioral practices.
Models a standard of continued commitment to improve and expand upon all aspects of CARE including, medical, behavior, housing, safety and animal flow
Set expectations and goals and provide consistent, high-quality feedback to direct reports, including regular 1:1s and quarterly feedback sessions to build strong relationships, provide clear direction, and encourage opportunities for development. Complete annual performance evaluations.
Practices and espouses positive, people-centric management approaches that are in line with team and organizational core values.
Recommends internal and external training opportunities as needed for direct reports in identified areas.
Responds to concerns from direct reports and selected administrative staff, addressing them promptly and accordingly.
Handles employee-relations issues with confidentiality and care, ensuring compliance with any applicable collective-bargaining agreements.
Conducts corrective actions related to performance.
Maintains proactive communication with the Senior Director as to any critical situations or issues.
Supports the Senior Director and Medical Director in handling any adverse client or patient events appropriately and professionally.
Disseminates Standard Operating Procedures (SOPs) to staff on the floor and ensures their implementation.
Models a standard of continual commitment to improvement in all aspects of CARE animal care and handling of dogs and cats.
Serves as a champion in times of change management and proactively assists the ARC and CARE Leadership team in identifying ways to improve people policies and medical protocols.
Assists the AAH Office Manager and Hospital Administrator to ensure CARE has appropriate DVM coverage 7 days per week.
In collaboration with the AAH management team, ensure the CARE veterinary team is scheduled for all required trainings, meetings and lectures.
Managing Medical Cases (60%):
Ensure CARE provides high quality individualized care, considering the medical and behavioral needs of our patients while maintaining overall population medicine using shelter best practices.
Serve on a panel with medical, behavior, and operations leaders to review cases and make weekly pathway planning decisions, taking into consideration animals’ physical and behavioral well-being, using organizationally approved tools developed to assess quality of life and readiness for adoption.
Performs medical intakes on all new NYPD and CE cases admitted to CARE and in collaboration with partner departments for animals admitted to veterinary partner hospitals, AAH, ARC, and Adoption Center as needed.
Provides medical support for larger scale NYPD and CE cases.
Performs exams, diagnostic tests and medical treatments with full utilization of Fear Free medical handling. Ensures LVTs and ACTs are practicing Fear Free handing.
Provides high quality individualized care while maintaining overall population medicine using shelter best practices.
Performs humane euthanasia for animals deemed unsuitable for placement, working closely with the behavior and medical teams to ensure a compassionate, low-stress procedure.
Provides high-quality, practical veterinary care to a wide range of cruelty, neglect, and at-risk patients.
Develops skilled and efficient diagnosis and treatment plans following ARC/CARE/AAH medical parameters and guidelines.
Provides medical care for outpatients of owned, fostered out and/or animals in transition to the Adoption Center and placement partners.
Maintains thorough, high quality medical records, documenting all exam findings, test results, and treatments.
Works with partner hospitals as needed, including referral for advanced care and assessing medical stability of new cases at partner hospitals.
Collaborates and supports the work of partner departments, particularly the Humane Law Enforcement, Community Engagement and the Adoption Center departments.
Maintains strict confidentiality when dealing with criminal cases.
Attends weekly behavior and interdepartmental meetings.
Attends staff meetings, doctor meeting and other requested meetings.
Provides medical information and represent CARE to the public and to media when requested.
Provides a high level of customer service to external and internal clients.
Creates, models and follows written and verbally communicated ASPCA and CARE Standard Operating Procedures.
Assists the Senior Director with special projects, presentations and data collection as requested
Other duties as assigned.
Ability to successfully work in a high-volume, fast-paced environment that combines individual patient and shelter medicine and effectively multi-task with a high degree of integrity and accountability and without loss of attention to detail.
Ability to work well within a team and communicate effectively and courteously with all levels of staff.
Maintain an open mind regarding changes and be willing to learn, implement, and teach new protocols
Deploy with BST, Community Engagement, Community Medicine, National Field Response or Rehabilitation Services at least twice per year (locally and nationally).
All duties and responsibilities are subject to change due to specific requirements of ASPCA/NYPD Partnership program needs.
The CARE Medical Supervisor may be requested and/or required to work additional hours, weekends, cover shifts and/or stay late.
May be required to work or provide medical support for disasters/weather coverage.
Exemplifies the ASPCA’s Core Values:
Has Commitment and dedication to improving the lives of animals
Demonstrates Ownership and feels responsible for outcomes
Believes in Team – that we are stronger together
Seeks to Elevate others and reimagine what is possible
Focuses on Impact, specifically making change for animals
Education and Work Experience:
DVM degree (or equivalent) with NY State veterinary license. (Required)
Fear Free certification within 6 months of hire date.
Previous experience in shelters preferred but not required.
This is a full-time exempt position that works out of our 92nd Street office, but the incumbent must be flexible, as some early mornings, evenings, weekends, and holidays will be required.
To apply, please complete our application and upload a cover letter that outlines how your skills and experience meet the qualifications of this position. Applications without cover letters will not be reviewed.
Additional Salary Information: We reward our people with competitive salaries and great benefits, including medical, dental, vision, 401k, paid time-off, and parental leave.
Internal Number: 2018-503
Our mission is to provide effective means for the prevention of cruelty to animals throughout the United States. We offer national programs in humane education, public awareness, government advocacy, shelter support, and animal medical services and placement. Our New York City headquarters houses a full-service animal hospital, behavior center, adoption facility, and Humane Law Enforcement Department. We are a privately funded 501(c)(3) not-for-profit corporation.Our EEO Policy:The ASPCA is an Equal Employment Opportunity employer. Applicants are considered for all positions without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA’s standard application process, ...which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA’s Human Resources Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).